FAQs

HAS MY ORDER BEEN SHIPPED?

We will keep you updated via email on the progress of your order. We will dispatch your order on the same day if ordered before 13:00 GMT ; if ordered after 13:00 GMT order will be dispatched the next day unless your item was pre order. Please note if you order on a Saturday or Sunday the order will be dispatched on Tuesday.

WHEN WILL MY ORDER ARRIVE?

Deliveries are sent by courier and normally take 3-5 days.
 

CAN I AMEND MY ORDER?

As we try and get orders out as quickly as possible we can’t always guarantee we can amend an order. If you have made a mistake with the order please fill out the contact form on our contact page and one of our advisers will assist you. For the fastest response call us on 01925 766258

CAN I RETURN MY ORDER?

Of course! If you have changed your mind we are happy to refund your order, providing:

• Items must be returned within 14 days from the date you receive your order.
• Items must be in original packaging and unused
• We kindly request that footwear is tried on indoors and doesn't show any signs of wear

HOW DO I RETURN MY ITEM(S)?

If you decide to return an item, please email info@reign-cheshire.com and send the items to:

Reign @ The Dress Studio
The Warehouse Studios
Glaziers Lane
Culcheth
Warrington
WA3 4AQ

We will email to confirm we have processed your refund. If you do not see this email please check your junk folder.

Store credit will be issued on orders outside of the returns timescales.

I FORGOT TO PUT MY DISCOUNT CODE IN, WHAT CAN I DO?

Unfortunately once an order has been processed we are unable to add the discount code.

WHAT TIME CAN I EXPECT MY DELIVERY?

Our couriers should deliver orders between 8:00 am – 5pm – however on rare occasions they can deliver outside these hours.

WHAT DO I DO IF MY ORDER IS FAULTY OR WRONG?

If your order is wrong or faulty please fill out the contact form on our contact page with your name, order number and item details. 

WHAT HAPPENS IF MY ORDER IS LOST, CAN I RECEIVE A REFUND?

In the unlikely event that you do not receive your order, we will process an investigation with the courier. Please note it can take up to 2 weeks for this to be investigated and you will need to wait for the outcome. If it is confirmed that the order was delivered we will not be able to offer a refund. However, if the investigation shows the order has been lost, we will offer you a re-order (stock dependant), credit or refund.